Return & Refund Policy

Our Commitment

At Colour Bee™, we are committed to delivering high-quality products and a joyful creative experience. If there is an issue with your order, we will make every reasonable effort to resolve it promptly.

Eligible for Replacement
A replacement will be provided if:

  • The product received is damaged during transit.
  • An incorrect product was delivered.
  • The wrong size was shipped by Colour Bee™.
  • Accessories or marker sets included in the order are missing.
  • The product has a manufacturing defect.

Customers must report such issues within 48 hours of delivery by providing clear photographs and order details.

Non-Returnable Items

Due to the personalized, creative, and hygiene-sensitive nature of our products, the following items are not eligible for return, exchange, or refund:

  • Products that have been colored, painted, marked, or customized by the customer.
  • Customized products containing names, event branding, logos, or personalized artwork.
  • Products damaged due to misuse, improper washing, or failure to follow care instructions.
  • Orders where the customer selected an incorrect size during purchase.
  • Minor variations in Colour, print placement, or appearance caused by screen settings, photography, or manufacturing tolerances.

Products purchased from Colour Bee are strictly non-returnable and non-exchangeable.
We do not accept returns or exchanges under any circumstances.
This policy is implemented due to hygiene considerations, especially as children’s clothing requires the highest standards of cleanliness and safety.
All T-shirts are prepared, handled, and packed under strict hygiene standards.
Customers are strongly advised to carefully review the size chart, design, and product details before placing an order, as returns or exchanges cannot be accommodated once the purchase is completed.
 
Refunds

Colour Bee does not offer cash refunds or bank reversals for T-shirt, Hoodies, Caps or any our product purchases.
As Colour Bee Fabrics are strictly non-returnable, refunds are generally not applicable.
Any resolution, if deemed appropriate after internal review, will be handled at the sole discretion of Colour Bee.
 
Bulk Orders

For schools, corporates, birthday parties, events, CSR programs, and other bulk purchases:

  • A minimum 50% advance payment may be required.
  • Balance payment must be completed before dispatch unless otherwise agreed in writing.
  • Customized bulk orders are non-cancellable and non-refundable once production has commenced.
  • Minor quantity variations of up to ±5% may occur and shall be considered acceptable.

Lost or Delayed Shipments

If the outer package appears visibly damaged at the time of delivery, customers are advised to:
Document the condition immediately with photos or video.
Notify our team within 24 hours.
Colour Bee is not responsible for delays, damages, or mishandling caused by third-party courier partners. Courier-related issues are subject to verification and logistics provider policies.
If a shipment is confirmed lost by the courier partner, Colour Bee™ will arrange a replacement at no additional cost.
In cases where delivery attempts fail due to incorrect address information or customer unavailability, additional re-shipping charges may apply.

Contact Us

For shipping, replacement, or return-related assistance, please contact:
Customer Support: Info@colourbee.in
Phone: +91 9295929549

Business Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST

Colour Bee™ Promise
Imagine • Colour • Wear • Wash • Re-Imagine • Repeat™
Free Shipping on Orders Above ₹1,100
Easy Replacement for Damaged or Incorrect Orders
Eco-Friendly Packaging
Tracked Delivery Across India
A Fun, Washable and Reusable Creative Experience